Source: Air Cargo News
In the last several years alone, the freight forwarder and customs broker marketplace has experienced significant change.
Driven by everything from the incredible e-commerce boom to new customer expectations, historic operational models in the sector no longer fit the bill in today’s digital world as they had decades ago.
Compounded by the unprecedented disruption from a worldwide pandemic—these challenges have only been further exacerbated—and the race is now on to quickly adapt or risk losing out to burgeoning competition.
As we head into the final months of 2020 and enter the New Year, several trends will continue to impact the industry and should remain top of mind for leaders, along with best practices that organizations can apply to address the challenges head-on and find success along the way.
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