Ms. Carol West, CSCB President and IFCBA Secretary was recently interviewed on the evolving role of customs brokers in the trade chain, conducted by the Cross-border Research Association (CBRA) based out of Switzerland.
Hi Carol, and thanks for joining a CBRA Interview – can you first tell a bit who are you and what you do?
I am the President of the Canadian Society of Customs Brokers and the Secretary of the International Federation of Customs Brokers Associations, IFCBA. My office is in Ottawa, Canada. I have spent my professional life in the world of Customs, border management and trade facilitation. I am an advocate for the value and importance of customs brokers and I am passionate about the possibilities of Customs-business partnership, in Canada and worldwide. I believe strongly that building knowledge, investing in technology and managing relationships are critical to effective border management.